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Jumpstart January with ParentSquare Pro Tips - Managing Your Account

Posted Date: 1/14/25 (9:00 PM)
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Jumpstart January!
Become a ParentSquare Pro with these weekly tips
January 14, 2025
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To jumpstart the new year, we are going to be sharing ParentSquare tips weekly throughout the month of January. We hope this will help the community get more comfortable with the platform and become ParentSquare Pros by the end of the month! Our second set of pro tips are about managing your account.
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Signing Up for ParentSquare
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How do I sign up?
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Parents/guardians, staff members, and students in grades 9-12 do not need to sign up for ParentSquare, but can simply log into their accounts using their FPS-associated email address.

To log in, go to ParentSquare's website. If you are already logged into your FPS-associated email through your browser, click "sign in with Google" or "sign in with Microsoft." Or, download the app from Apple or Google.

From there, we suggest you adjust your notification settings.
If you are both a parent and staff member, and you are asked to "merge accounts," please do so.
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I received an activation email. What should I do?
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Periodically, the district or your school will send activation reminders to parents who have not activated their ParentSquare accounts.
  1. Open the invitation email or text. Click Activate your account or tap the link to activate your account.
  2. Create a Password for your ParentSquare account and click Register.
  3. Click Confirm for your phone number and/or email. A verification code will be sent to the email or phone number.
  4. Enter the verification code to confirm.
  5. Confirm your child or children by clicking Confirm. Use “Not My Child” if a child listed is not associated with yours.
  6. Select "Yes, This is Me" when you have confirmed your contact information and child(ren) associated with your account.
  7. If you are both a parent and staff member, and you are asked to "merge accounts," please do so.
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Updating Account Information
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How do I update my email and phone number?
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  • Parents and students: Call the main office of your school to have the office manager update your contact information in Aspen / X2. It will automatically sync with ParentSquare overnight.
  • Staff: Update your contact information in Aspen / X2.
  • You cannot update your contact information directly in ParentSquare.
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How do I add a student who's missing?
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If you are missing a child/school, it may be because:
  • Your contact information does not match what we have in Aspen / X2.
  • You have more than one ParentSquare account with different contact information
To add a child or school:
Contact your school’s office to update your contact information in Aspen / X2 and make sure it is the same for all your children.

Staff Members Who Are Also Parents
As a staff member and a parent, you will be able to have both your staff contacts and your parent contacts linked to the same account. Please "merge/combine" accounts.
  • If you have a district-issued staff email on your staff record and a personal email address on your parent record, multiple accounts may have been created for you.
  • If you already have the same phone listed on your staff and parent accounts, your accounts can be easily linked. The accounts will merge automatically once you complete the verification process and confirm both accounts. After this, both emails will be listed on your account, but you will be required to use your staff email to log in.
  • If you already have separate registered accounts under different emails/phones, you can use the Combine Account option to merge them together.
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How do I add another parent on my child's ParentSquare account?
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ParentSquare has accounts for caregivers marked as the guardians in the Aspen / X2. Please check with your student’s school to verify how the parent is listed in Aspen / X2.

If the additional parent is not listed as a guardian, the parent can request to be added by contacting the child's school.

A front-desk staff member at the school can make changes in Aspen / X2. The changes will take effect within 24 hours.  
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How do I change my password?
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  1. Go to parentsquare.com and on the login page click “Forgot Password.”
  2. Put in your email or phone number and you will be sent a link to reset your password.
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Why does my ParentSquare account have my spouse's or co-parent's name on it?
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If you and your spouse/co-parent share an email address, only one of you will be able to log in to ParentSquare using that email address. The other person should use their cell phone number to log on.

We recommend that each parent/guardian have their own cell phone or email for emergency situations. You can update your contact information by contact your school’s main office to be assisted in updating your contact information in Aspen / X2.
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My email is correct in ParentSquare. Why am I not receiving emails?
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  1. Check your spam folder to see if any ParentSquare messages ended up there, and mark them as “Not Spam.” 
  2. Add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. 
  3. If you still are not receiving emails, please contact support@parentsquare.com so they can assist you.

To update your email address or phone number, parents/guardians should call the main office of your child's school. Staff should update their contact information in Aspen / X2. You cannot update your contact information directly in ParentSquare.
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Updating Language Preferences
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ParentSquare will automatically appear in the set language of a user's device, but you also have the option to change the language.

Change your language on a web browser:
  1. From Home, click your name at the top-right and select My Account.
  2. On the left, select Language Settings.
  3. Click the drop-down menu and select your language and click Save.

Change your language from the phone app:
  1. From Home, tap the Menu (triple bars) on the top-left.
  2. Select Account.
  3. Select Preferences.
  4. Select Language.
  5. Scroll through the list and tap on your language.

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Not a Caregiver? Unsubscribe from ParentSquare
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Sometimes, non-parents get messages from a school using ParentSquare.
  • ParentSquare synchronizes with each school’s internal student information database. It contains contact details provided by families (on forms, during enrollment, etc.)
  • Most likely a parent or staff member made a typo, and there is incorrect contact data for a parent or student that matches a real phone number or email.
  • Only the school or district is authorized to update contact details. This maintains security and protects student privacy.
  • Contact the school to have your contact information removed, contact the Educational Technology team at help@framingham.k12.ma.us

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Learn more about ParentSquare
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Check out our ParentSquare Information for Families page on the website to learn more about the platform! See links to download the app, see frequently asked questions, and learn how to explore all that ParentSquare can do!
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